IT Support Technician at Örebro Municipality

Örebro Municipality is undergoing a major transformation to make our services and offerings digital, all to simplify the contact for our citizens. Do you have a strong interest in IT and want to help make everyday life easier for our employees? With us, you will have an exciting, stimulating, and developing job.

Welcome with your application!

About the Position

The IT Service Desk plays a crucial role in ensuring that all employees within Örebro Municipality have access to a digital workplace consisting of computers, mobile phones, tablets, as well as access to printers and networks. The IT Service Desk is made up of a team with a team leader who collaborates with various other functions within the department and the municipality at large.

As an IT Support Technician with us, you will assist users with access and permissions. The aim is for the municipality's employees to have a well-functioning digital workplace, with fast and effective support.

You will work based on a case management chain where orders and fault reports are received by the municipality's service desk, which handles cases and escalates more complex and time-consuming issues to back office.

Examples of Tasks:

receive cases via phone, email, or e-services, guide users over the phone, and solve problems via remote control or other system support
independently perform support on products and services within the IT and telecommunications area
plan and execute installations in consultation with the requester and continuously provide information about delivery times and any deviations
read and convey information based on new and current guidelines and technical documentation
share knowledge with users aiming for them not to need support regarding the same question again
participate in IT projects and actively work to achieve the project's set goals
be aware of and follow the applicable laws, policies, and procedures of the organization
work and document in the existing operational systems

About the Workplace

The Information Supply and Digitalization Department's mission is to develop and coordinate IT support to create conditions for an easier everyday life through the digitalization of the municipality's services and offerings.

The department is led by a department head and five unit managers, together forming the management group for the department. The Information Supply and Digitalization Department is part of the Municipal Executive Office, whose mission is to lead, govern, follow up, and develop the municipality while providing effective support to all committees and operations.

Read more about what it is like to work at Örebro Municipality at www.orebro.se/jobb (http://www.orebro.se/jobb).

Qualifications

To thrive with us, you have a good sense of service and a customer interest combined with a strong interest in IT technology and problem-solving. You have good collaboration skills and enjoy sharing your expertise with both colleagues and employees in the municipality's operations. We also see that you take responsibility, structure, and drive your processes forward. As a person, you are pedagogical, calm, attentive, and accommodating in your approach. You have the interest, willingness, and ability to help others and strive to deliver solutions. Furthermore, you have good knowledge of Swedish and English, both spoken and written.

We place great importance on personal suitability.

Requirements:

post-secondary education (YH education or equivalent) with an IT focus, or education/experience that the employer deems equivalent
experience working with computer management/support
experience working in a Windows environment
experience working with Microsoft 365
basic knowledge of Active Directory
basic knowledge of user management in Azure

Meritorious:

experience working according to ITIL processes
experience working with SCCM, Intune, and Software Center
experience working with printing functions
experience troubleshooting via remote control

Scope and Start Date

Employment type: permanent position

Employment rate: 100%

Start date: by agreement

Number of positions: 1

Other Information

Interviews may be conducted digitally. At orebro.se/jobb/digitalaintervjuer (http://orebro.se/jobb/digitalaintervjuer), you can read more about our digital interviews and how to prepare.